Returns Policy

We want you to love what you ordered. If something isn't right, we're here to help.

Return window. You have 30 days from the date you receive your order to request a return.

Condition required. To be eligible for a return, items must be unopened, with all seals intact, and in their original packaging. We're unable to accept fragrances that have been opened or used, as these are personal-care products that can't be resold for hygiene reasons.

Items that can't be returned. The following are final sale and not eligible for return unless they arrive damaged or defective:

• Discovery Sets
• Items purchased on sale or clearance
• Gifts included with a purchase and free samples
• Gift cards

How to start a return. Email us at help@smelleeshop.com with your order number and the item(s) you'd like to return. We'll send instructions on where to ship your return.

Return shipping. If you're returning an item because you've changed your mind, you're responsible for return shipping costs, and original shipping charges are not refunded.

Inspection and approval. Once we receive your return, we'll inspect it and let you know whether it's approved within 10 business days of receipt. Returns that don't meet the condition requirements above may be declined.

Refunds Policy

How refunds are issued. Once your return is received and approved, we'll issue a refund to your original payment method within 10 business days. We'll notify you by email when we have approved and processed your refund.

No restocking fee. We don't charge a restocking fee on eligible returns.

Shipping costs. Original shipping charges are not refundable, except in the case of damaged or defective items (see below).

Damaged, defective, or incorrect items. If your order arrives damaged or defective, or if you received the wrong item, we'll make it right at no cost to you. We'll either replace the item free of charge or issue a full refund, including your original shipping costs, and we'll cover the cost of return shipping. Please contact us at help@smelleeshop.com with your order number and a photo of the issue so we can resolve it quickly.

Processing time. After we approve and process your refund, please allow additional time for your bank or credit card company to process and post it to your account. This is outside our control and can take several business days. If more than 15 business days have passed since we notified you that your return was approved and you still haven't received your refund, please contact us at help@smelleeshop.com.

Exchanges Policy

How exchanges work. We handle exchanges as return-and-reorder. If you'd like a different product, please return your original item (following our Returns Policy above) and place a new order for the item you want. This is the fastest way to get exactly what you're looking for.

Damaged, defective, or wrong items. If you received an item that's damaged, defective, or not what you ordered, you don't need to reorder. Contact us at help@smelleeshop.com and we'll replace it free of charge.